[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"article-ozonetels-cx-platform-wins-at-aegis-graham-bell-awards":3,"$fjnKX72BiLw-CiZZ5MQCs0a0C_bANyAZUVd6PqPzBgJg":30,"$f-j9YGNBwRSSL7SH4JzUpRZrBt_Eb-enBkRymgC2HvJg":167,"$fzgh9HMZBeog6YYmi6_wf9F1_8E0448vNEX9r4SOC_2g":208,"$fx0Dz-WUAXgaGJDFKp5JoFihuourpw4oC0uNO6EDK9Y8":214,"$flyRSpjhyVE29pqjd-DzWtoRwNGPXrTq6WJDGSvhczcc":246},{"data":4},{"id":5,"title":6,"slug":7,"excerpt":8,"content":9,"imageUrl":10,"socialImageUrl":11,"publishedAt":12,"author":13,"category":14,"likes":15,"summary":16,"captionLinkedin":17,"captionTwitter":18,"captionInstagram":19,"seo":20,"prevPost":22,"nextPost":26},858,"Ozonetel’s CX Platform Wins at Aegis Graham Bell Awards","ozonetels-cx-platform-wins-at-aegis-graham-bell-awards","Ozonetel wins Innovation in Enterprise Solution at the 14th Aegis Graham Bell Awards for its AI-first, unified CX platform.","\u003Cp>\u003Cimg style=\"float: left;\" src=\"https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FApril2024\u002FAtul%20Sharma,%20Co-Founder,%20CEO,%20Ozonetel.jpg\" alt=\"\" width=\"227\" height=\"227\">Ozonetel Communications Inc, a market leader providing a unified customer experience (CX) platform, has received top honors at the 14th Aegis Graham Bell Awards (AGBA) in the category of Innovation in Enterprise Solution. AGBA is one of the largest innovation award programs supported by the Ministry of Electronics and Information Technology (MeitY), Government of India.\u003C\u002Fp>\r\n\u003Cp>Today’s enterprises face several core challenges in customer experience (CX). These include fragmented solutions that lead to disconnected customer journeys, complex license management, reliance on third-party data for AI implementation, system interoperability issues hindering automation, and isolated customer data resulting in a disconnected customer experience. Addressing these challenges, Ozonetel envisioned a unified approach to the customer experience across multiple touchpoints within an enterprise. Their AI-first, unified platform brings together the capabilities of a contact center, communication APIs, customer engagement, and workforce management. It leverages a strong, open API architecture to offer seamless connection with various enterprise applications and easy integration with voice, chat, and other digital channels to power customer interactions.\u003C\u002Fp>\r\n\u003Cp>Ozonetel’s platform is built on five key pillars: omnichannel capabilities, low-code tools, actionable insights and analytics, AI & National Language Processing (NLP) for enhanced automation, and secure access to customer data across departments within an enterprise. Enterprises benefit from business insights and real-time intelligence derived from millions of customer interactions and identifying opportunities for potential business growth. Today, with its unified approach to CX, the company has carved out a niche for itself within the enterprise space. Many of its enterprise customers have leveraged its platform to successfully transform their CX, leading them to win prestigious awards and industry recognition.  They have also been recognized by G2, the largest peer-to-peer software review site, as a global leader in multiple customer experience categories.\u003C\u002Fp>\r\n\u003Cp>Delighted and honored by this recognition, as it validates the value and business impact that the company delivers to leading enterprises globally, Atul Sharma, Co-founder and CEO, Ozonetel, commented, “It reinforces Ozonetel’s commitment to innovation and redefining the CX landscape for global enterprises—keeping enterprises at the forefront of technological innovation, helping them humanize customer experience, hyperscale customer engagement, and drive business growth.”\u003C\u002Fp>\r\n\r\n\u003Cp>For more information: \u003Cstrong>www.ozonetel.com\u003C\u002Fstrong>\u003C\u002Fp>","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FApril2024\u002FF0WfzYzYt1XokBTuDhlb.jpg","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fsocial\u002Fhorizontal\u002Fposts\u002FApril2024\u002FF0WfzYzYt1XokBTuDhlb.jpg","2024-04-03T01:15:21+05:30","MWM Desk","News",0,"Ozonetel received top honors for Innovation in Enterprise Solution at the 14th Aegis Graham Bell Awards.\nThe platform solves fragmented CX issues by unifying contact centers, APIs, and workforce management into one AI-first system.\nEnterprises use Ozonetel's open API architecture to achieve seamless automation and actionable customer insights.","Big win for Ozonetel! We are thrilled to share that Ozonetel Communications Inc has been honored with the Innovation in Enterprise Solution award at the 14th Aegis Graham Bell Awards. This recognition, supported by the Ministry of Electronics and Information Technology, highlights Ozonetel's commitment to transforming the CX landscape through its unified, AI-first platform. By addressing fragmented customer journeys and leveraging deep integration, Ozonetel is helping global enterprises humanize interactions and drive scalable growth. A huge congratulations to the entire team on this milestone as they continue to set new benchmarks in the tech industry. It is inspiring to see innovation that empowers businesses to deliver smarter, more connected experiences. #CXInnovation #Ozonetel #AegisGrahamBellAwards","Huge congratulations to Ozonetel for winning Innovation in Enterprise Solution at the 14th Aegis Graham Bell Awards! Their AI-first, unified platform is truly redefining the future of customer experience. #CX #TechInnovation","Big news in the tech world! 🏆 Ozonetel just took home the 'Innovation in Enterprise Solution' award at the prestigious 14th Aegis Graham Bell Awards! \n\nIn a world where customer journeys are often disconnected, Ozonetel is stepping up with an AI-first platform that unifies contact centers, APIs, and data. It’s all about helping enterprises humanize their approach and scale their growth. We love seeing companies bridge the gap between complex tech and real human connection. Cheers to the team for this well-deserved recognition! 🚀✨\n\n#Ozonetel #CX #CustomerExperience #TechAwards #Innovation #EnterpriseTech #DigitalTransformation",{"title":6,"description":8,"keywords":21},"ozonetel, customer experience, aegis graham bell awards, enterprise solutions, ai cx platform, omnichannel, contact center software, business automation, digital transformation, customer engagement",{"title":23,"slug":24,"imageUrl":25},"HANNOVER MESSE Facilitates International Trade and Investment Discussions","hannover-messe-facilitates-international-trade-and-investment-discussions","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FApril2024\u002FUQRCvdMY0s523A7o4FL3.jpg",{"title":27,"slug":28,"imageUrl":29},"Chamberlain Group Debuts Pune Innovation Center for Smart Access 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Decarbonization Agenda","cii-greenpro-summit-2026-drives-indias-industrial-decarbonization-agenda","CII GreenPro Summit 2026 accelerates India's industrial decarbonization with focus on green products and sustainable value chains.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fcii-greenpro-summit-2026-drives-indias-industrial-decarbonization-agenda-dlMTv5.png","2026-07-31T03:24:02+05:30",{"title":75,"slug":76,"excerpt":77,"imageUrl":78,"publishedAt":79,"author":13,"category":14},"BASF Launches Melyra and Inveris Gold Crop Protection Solutions in India","basf-launches-melyra-and-inveris-gold-crop-protection-solutions-in-india","BASF expands its Indian agricultural portfolio with the launch of Melyra and Inveris Gold, delivering advanced crop protection and enhanced productivity.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fbasf-launches-melyra-and-inveris-gold-crop-protection-solutions-in-india-gdMNFU.jpg","2026-07-31T02:38:13+05:30",{"title":81,"slug":82,"excerpt":83,"imageUrl":84,"publishedAt":85,"author":13,"category":14},"L&T Technology Services Launches Ainfonix™ 4.0 to Accelerate AI Adoption","lt-technology-services-launches-ainfonix-40-to-accelerate-ai-adoption","L&T Technology Services unveils Ainfonix™ 4.0 at EI Live, a cutting-edge platform designed to accelerate industrial AI adoption and data utility.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Flt-technology-services-launches-ainfonix-40-to-accelerate-ai-adoption-n5XI9j.webp","2026-07-31T02:17:58+05:30",{"title":87,"slug":88,"excerpt":89,"imageUrl":90,"publishedAt":91,"author":13,"category":14},"Tembo Global Industries Opens New Vasai Facility, Boosts Capacity to 1,00,000 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Discover how their new 100,000 MTPA Vasai facility drives engineering innovation and infrastructure growth.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Ftembo-global-industries-opens-new-vasai-facility-boosts-capacity-to-100000-mtpa-0tSB5k.png","2026-07-31T02:07:26+05:30",{"title":93,"slug":94,"excerpt":95,"imageUrl":96,"publishedAt":97,"author":13,"category":14},"N.A.N. MagneTech to Invest INR 1,250 Cr in NdFeB Magnet Plant","nan-magnetech-to-invest-inr-1250-cr-in-ndfeb-magnet-plant","N.A.N. 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